Orchestrating Information for Relevant, Personalized Delivery

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Seven Steps to Creating a Better Customer Experience through Billing Statement Redesign

Creating a better customer experience by providing effective transactional documents in this day and age is not only a good idea, it is imperative. And, it doesn’t make any difference whether you print or deliver to someone’s smartphone, the bottom line is, the communications must be effective.

When you plan on redesigning a transactional communication, first dismiss the notion that anyone can do it. There is no easy shortcut for designing transactional documents that are effective and successful. Transactional documents are complex, have content that changes on the fly, need to accommodate dollar amounts that fluctuate in size, can have a tremendous amount of content or very little, and can be very confusing, all of which can cost the company time and money.

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Membership Does Have Its Privileges (and creates opportunities) …

Xplor Int

Xploration©15 was especially beneficial for both Kyle Tavares and NEPS.

A little over three years ago Xplor International launched its very first Xplor University Chapter as part of Xplor Canada. The Ryerson University Chapter, in Toronto, has been very active during this time hosting a variety of events, social gatherings and even trips to the 2014 Graph Expo show in Chicago as well as Xploration 15 in Orlando.
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Xploration 15 Recap

Xploration '15

After a long, and snowy, winter in Salem NH, we started preparing for the Xplor Xploration 15 conference. The Xploration show was an active show for NEPS, we presented in multiple educational sessions, deployed our Trivia Pursuit application, participated in the vendor speed dating and most importantly, our President and Founder, Denise Miano, was presented with the Brian Platte lifetime achievement award.

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