Orchestrating Information for Relevant, Personalized Delivery

Blog Archives

August 11, 2017

White space is your friend. If you use him wisely you’ll be rewarded.

by Robert Linsky

Many people don’t understand the proper use of white space on a document or interface nor the value it could bring to successfully creating clear communications. Often the feeling is that if there is space, something is missing or it is an empty area that is just wasting space and needs to be filled up.

June 7, 2017

Thoughts on Transactional Documents Going Digital

by Kyle Wilmarth

Printed documents are the norm — it’s the way we’ve been doing it for as long as bills and financial statements have existed. The feeling of a piece of paper in your hands instills a sense of security and makes it real. You receive these documents on a regular basis – once a month or […]

May 9, 2017

3 Reasons to Educate Your Customers

by Kyle Tavares

Companies spend an abundance of resources marketing to prospective customers, often times ignoring or forgetting about their existing customers. “It is easier and nearly eight times cheaper to serve and retain current clients/customers than to pursue new ones.” – Ken David For many companies, customer education is a built-in problem that needs to be addressed […]

March 27, 2017

Seven Steps to Creating a Better Customer Experience through Billing Statement Redesign

by Robert Linsky

Creating a better customer experience by providing effective transactional documents in this day and age is not only a good idea, it is imperative. And, it doesn’t make any difference whether you print or deliver to someone’s smartphone, the bottom line is, the communications must be effective. When you plan on redesigning a transactional communication, […]

August 26, 2015

Membership Does Have Its Privileges (and creates opportunities) …

by Mary Hegarty

Xploration©15 was especially beneficial for both Kyle Tavares and NEPS. A little over three years ago Xplor International launched its very first Xplor University Chapter as part of Xplor Canada. The Ryerson University Chapter, in Toronto, has been very active during this time hosting a variety of events, social gatherings and even trips to the […]

May 13, 2015

Xploration 15 Recap

by Administrator

After a long, and snowy, winter in Salem NH, we started preparing for the Xplor Xploration 15 conference. The Xploration show was an active show for NEPS, we presented in multiple educational sessions, deployed our Trivia Pursuit application, participated in the vendor speed dating and most importantly, our President and Founder, Denise Miano, was presented […]

March 23, 2015

The Bob & Dave Show: Interview with Frank Romano

by Administrator

In the last installment of this three part series, Bob and Dave interview the curator of the Romano Book Arts Library — Frank Romano.