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April 4, 2016

NEPS at Xploration 16

April 4, 2016, Salem, NH – NEPS, a Gold Sponsor, will be speaking on an array of topics at Xploration16, an annual conference hosted by Xplor International. This year’s event will be held April 5-7 at the Caribe Royale resort in Orlando, Florida. Xploration16’s theme is Customer Communication for Print, Digital, Mobile and Social. The conference will feature more than 55 educational sessions on customer communications. In addition to sharing our insight and expertise in the educational sessions below, NEPS will be exhibiting throughout the show and is sponsoring the Exploration16 opening reception.

On Tuesday, April 5, NEPS will be speaking in three separate sessions:

George Webb, Chief Technology Officer for NEPS will be presenting “Data Security Management for Leaders” as part of the “For Executive Eyes Only” educational track. Webb will educate attendees how to recognize whether their company’s data- and subsequently their customers’ data- is as safe as it should be. Additionally, he will guide attendees and their organizations on how to successfully collaborate with their security and data management teams to ensure best practices. This includes asking the correct questions in order to validate that the staff, policies and controls are combining to best protect your data, and to align to the security health reports provided.

Robert Linsky, Director of Information Design for NEPS will be presenting a case study along with Denise Fundis from Westar Energy. This case study is titled “A Successful Electric Bill Redesign Using the LUNA Philosophy”. In addition to reviewing the Westar Energy bill redesign, Robert and Denise will reveal why the LUNA philosophy has been so successful, and how utilizing both a defined process and a cross functional team approach will ensure the best outcome. When Westar Energy recognized their need for help, they approached the experts for help. With over 75 Dalbar awards earned for design excellence, LUNA is a methodology you will want to learn about!

Denise Miano, President of NEPS will be a panelist on “The Great CCM Debate”, which is bound to be one of the highlights of the show. Denise will be joined by other experts in Customer Communications Management (CCM), Scott Draeger and Michael Wright, and the discussion will be moderated by Stephanie Pieruccini of Madison Advisors. All companies strive to communicate more effectively with their customers, which is the ultimate goal of any CCM initiative. In this debate, Denise and the panel of experts will discuss the accomplishments of CCM to date, the exciting future of CCM, and will answer many more questions. You don’t want to miss The Great CCM Debate!

On Wednesday, April 6, NEPS will be participating in another educational session for attendees:

Mary Hegarty, General Manager of Customer Communications and Kyle Tavares, Information Design Consultant, both with NEPS, will be taking part in Xploration16’s “Speed Dating” session. This fast paced and fun event will allow them to showcase to you all of the services that NEPS offers.

Come visit us at booth #14 for a chance to win a Tumi brief pack!

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world.

July 30, 2015

Director of Information Design at NEPS Contributes to New Book about Plain Language and Ethics

Robert Linsky, director of information design for NEPS, contributed to a new book on the ethical impacts of plain language. NEPS provides communications management solutions for several industries and operates from Salem, NH. The book, Plain Language and Ethical Action, is written by Russell Willerton of Boise State University and published by Routledge.
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June 18, 2015

Taylor Corporation acquires NEPS

Synegeristic relationship will empower communications solutions for customers in multiple markets

Minneapolis, MN. June 18, 2015 — Taylor Corporation has acquired the assets of NEPS, LLC as an integral part of a long-term plan to broaden its portfolio of innovative technology solutions for its customers. The synergies between several of Taylor Corporation’s existing businesses and NEPS leverage an alignment of cultures, technological strengths, and industries served.

NEPS has robust offerings in vertical markets including insurance, finance, healthcare, and automotive. As a leader in helping companies empower their document processes and in providing communication management services, NEPS has been at the forefront of communications innovation, leveraging its deep industry knowledge and award-winning products and services that have long been recognized in the industry.

Taylor Corporation released a statement saying, “Adding NEPS to our family of companies expands our talent and technology vision across our organization. Their offerings complement existing technology within our companies and will enhance delivery of our industry expertise and technologies that provide customers with better control of their corporate communications.”

Denise Miano, founder and president of NEPS said, “As we met with the management team at Taylor and learned more about the breadth of the organization, we saw genuine opportunity and value in being part of this family of companies. We are looking forward to being part of this team and are already seeing some of the benefits to our company.”

NEPS will operate as a standalone business within the Taylor portfolio of companies and the management of NEPS will remain in place.

About Taylor Corporation

Taylor Corporation, one of the largest privately held companies in the United States, creates powerful and intuitive products, provides unique services, and offers the strategic thinking needed to develop interactive, printing, and marketing solutions. With more than 80 domestic and foreign subsidiaries, Taylor is recognized as one of the top 10 graphics communications companies in North America, delivering what matters most to its customers.

October 8, 2014

NEPS Named HP Exstream 2014 Partner of the Year

October 8, 2014, Salem, NH – NEPS, a leading provider of cloud-based customer communications management solutions and technology services, has the honor of being named HP Partner of the Year at the HP Engage 2014 Americas User Conference—a gathering of over 650 users and partners of HP Exstream and Marketing Optimization software in Phoenix, AZ. The award is the culmination of a year of tightly integrated partnerships with HP on multiple sales, marketing and production solution fronts.

HP Exstream Award 2014

“There is nothing like partnering to increase the value of what individual companies can provide for their mutual customers,” says Denise Miano, President and Founder of NEPS. “A strategic partnership with HP enhances the value that NEPS offers existing customers and will support delivery of our unique capabilities to a broader range of businesses.”

This prestigious award recognizes the value NEPS provides through its flagship offering, a fully-hosted secure cloud solution that fully integrates ADF design and production into a seamless communication workflow. Moreover, working closely with HP Exstream better enables NEPS to leverage its award-winning LUNA methodology (Locate, UNderstand and Act)—a powerful communications concept that enables distribution of clear and actionable communications for virtually any type of business. Extensive evaluation of LUNA by prospective HP Exstream customers demonstrated how any existing documents—paper, website, phone or tablet—can be quickly and easily transformed into world-class, actionable customer communications.

“NEPS has been a strong partner and supporter of HP Exstream,” says Chuck Fazio, HP Exstream Worldwide Alliances and Industry Manager, “The Partner of the Year award recognizes the commitment and delivery of innovative solutions and business achievement. NEPS continues to work together with us in a variety of customer engagements.”

“Partnering with HP is clearly a win-win-win relationship,” notes Miano. “First, it’s a win for customers who can take advantage of the technology. Then it’s a win for both HP and for NEPS because we are together able to help customers create more effective critical communications.”

About NEPS

NEPS, LLC is recognized as an innovative leader in developing, integrating, automating and delivering hosted Customer Communications Management (CCM) and distributed point-of-need communications solutions to the healthcare, insurance, and financial services industries. NEPS builds technology solutions that enable our clients to overcome their most complex customer communications challenges.

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July 23, 2014

NEPS LLC Signs Parmetech, Inc. as Value Added Partner

July 23, 2014, Salem, NH — NEPS LLC announced today that it has executed partnering agreements with Parmetech, Inc., who will become a value added reseller for NEPS point-of-need distributed print solutions portfolio, including NEPS’ recently released Pt. ID positive patient identification solution. Parmetech’s program offering is comprehensive, encompassing sales, professional services, and maintenance support.

Parmetech, an IT and office equipment life cycle service provider of workflow optimization and comprehensive Managed Print Services (MPS) solutions, was recently recognized by Xerox as the top reseller in the United States for “Outstanding Managed Print Services Execution and Performance.” The company will introduce NEPS’ dynamic color solutions to their healthcare and pharmaceutical customers and prospects in the greater Philadelphia metropolitan area to help their clients enhance patient safety while reducing costs and improving efficiency. Parmetech, Inc. is certified as a minority-owned business by the Eastern Minority Supplier Diversity Council and as a woman-owned business by WBENC (Women’s Business Enterprise National Council).

“Improving the patient experience, enhancing patient safety and reducing costs are goals of every current Parmetech healthcare customer, and Pt. ID and other dynamic color healthcare solutions from NEPS will enable Parmetech to help our clients achieve their objectives,” said Ana Fernandez-Parmet, President of Parmetech. “Pt. ID, for example, is one of those rare solutions that positively impacts both clinical and administrative goals and will enable our clients to ‘do more, more accurately, for less’ and generate an excellent return on their investment.”

“We are very pleased that Parmetech has joined the NEPS partner family,” stated Denise Miano, co-Founder, President, and CTO of NEPS. “There is strong synergy between Parmetech’s go-to-market model and the direction of our point-of-need solutions portfolio, so we look forward to working closely – and successfully — together.”

About NEPS

NEPS, LLC is recognized as an innovative leader in developing, integrating, automating and delivering hosted Customer Communications Management (CCM) and distributed point-of-need communications solutions to the healthcare, insurance, and financial services industries. NEPS builds technology solutions that enable our clients to overcome their most complex customer communications challenges.

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June 27, 2014

NEPS and EDBOK

Because we believe that industry education/knowledge sharing is a fundamental key to successful customer communication management, NEPS is a strong supporter and regular participant in many initiatives sponsored by Xplor International, the Electronic Document Systems Association.

EDBOK

At the Xploration ’14 global conference, which was held in late March, 2014, Xplor published and distributed to attendees the Limited Edition of the Electronic Document Body of Knowledge (EDBOK). EDBOK covers all aspects of digital document workflow – from acquiring and working with data, through assessment, planning and process best practices, to distribution via print/finishing, email, web and mobile. EDBOK’s content was created and edited by many subject matter experts associated with Xplor, including both Denise Miano and Cheryl Kay of NEPS.

The official First Edition of EDBOK will be published by the end of September 2014 in conjunction with Graph Expo. The content has been expanded and will include a chapter on the important topic of effective Information Design written by Robert Linsky, Director of Information Design at NEPS.

Scott Baker also serves on the EDBOK steering committee. For more information about the EDBOK project, please visit www.edbok.org.

June 26, 2014

Xplor International Announces 2014 Board of Directors — NEPS own Scott Baker as Director

Lutz, FL – May 21, 2014 — Scott Baker has been announced as a Director for the Xplor International 2014 Board of Directors. Xplor International is a worldwide electronic document systems association.

You can view the complete release on the Xplor website.

Xplor International

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

May 27, 2014

NEPS Launches Turn-key Positive Patient ID Solution – Pt. ID

May 27, 2014, Salem, NH: NEPS LLC announced today the general availability of pt.ID, its turn-key dynamic color printing solution for hospital admissions wristbands. Pt. ID’s monthly subscription pricing model represents a groundbreaking shift away from the traditional “budget cycle/capital expenditure” acquisition process employed by most hospitals, enabling them to quickly realize the solution’s benefits without making capital expenditures. NEPS’ Pt. ID solution includes intelligent Epson color inkjet printers, software, maintenance and consumables to support an institution’s annual wristband printing requirements.

“Preventable medical errors are one of the leading causes of death in the United States, and healthcare professionals unanimously agree that positive patient identification is worth the time, effort and expense,” stated Bob Wickham, EPS Division GM at NEPS.
“Pt. ID was designed to enhance patient safety, improve the patient experience and lower total cost of ownership, beginning at the first step in the process.”

pt.ID

With its subscription-based solution, NEPS provides a cost effective, “plug-and-play” environment that enables healthcare organizations to realize the benefits of pt.ID immediately. Everything needed to print dynamic color patient wristbands — the printer, the bands, ink, network connection, etc. — is included in one low monthly fee. Software is preloaded on the intelligent Epson TM-C3400LT printers, so clients do not have to source additional servers, and Pt. ID receives data in industry-standard HL7 format, allowing it to work with any hospital information system. “All that is really required is for IT to assign a printer port and to configure the HL7 file for the alerts that the hospital wants to support,” added Wickham.

Unlike traditional admission wristband solutions that rely on the manual application of black and white labels, plastic clips to secure the bands, and separate alert bands to indicate common patient alerts such as “fall risk” or “allergy”, pt.ID prints patient information, barcodes, and alerts inline using high resolution color inkjet technology. Patient information is smudge-proof and will not come off when exposed to alcohol, acetone or water based liquids. The secure clasp-free closure style bands are constructed of soft, flexible, latex-free materials that are hypoallergenic to ensure patient comfort. Inline printing eliminates inefficient manual processes and the need to inventory standalone alert bands and plastic closures. Total cost of ownership for the Pt. ID dynamic color wristband solution is typically lower than traditional monochrome thermal or laser wristbanding methods.

Patient Wristband

“The first of the five Patient Rights is ‘right patient’,” stated Denise Miano, co-Founder, President and CTO of NEPS. “Positive patient identification is the key to eliminating over 70% of preventable medication errors in U.S. healthcare institutions, and Pt. ID will help our healthcare clients ensure their patients’ safety while improving efficiency and reducing costs.“

About NEPS

NEPS, LLC is recognized as an innovative leader in developing, integrating, automating and delivering hosted Customer Communications Management (CCM) and distributed point-of-need communications solutions to the healthcare, insurance, and financial services industries. NEPS builds technology solutions that enable our clients to overcome their most complex customer communications challenges. More information about NEPS is available at www.neps.com.

To learn more about pt.ID, download the brochure or visit the website.

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Media Contacts:
NEPS LLC
Scott Baker
Vice President – Marketing, Strategy, and Channels
Scott.baker@neps.com
+1.603.314.5624

April 30, 2014

Robert Linsky to speak at BFMA Conference

Robert Linsky, Director of Information Design at NEPS, LLC, has been invited to speak at the upcoming Business Forms Management Association (BFMA) conference in Greenwich, Connecticut in May.

Robert Linsky

Robert has been practicing information design for over twenty years and has developed LUNA, the design of information for clear communications. The BFMA conference is co-located with the Document Strategy Forum. Join Robert in his session on Tuesday, May 14th at 11:00 o’clock.

For more information on the conference, please visit www.bfma.org


RECAP

The BFMA (Business Forms Management Association) conference was co-located with the Document Strategy Forum and Connect-IT in Greenwich Connecticut. The conference was well attended and the choice of sessions across the three venues made for difficult decisions. NEPS’ Director of Information Design, Robert Linsky, presented on his theory of LUNA (Locate/Understand/Act), the design of information for clear communications.

January 29, 2014

NEPS, LLC Achieves Gold Level in HP Exstream Partner Program, Receives HP Exstream Technical Accreditation

SALEM, NH, JANUARY 27, 2014 – NEPS, a leading provider of cloud based customer communications management solutions and technologies, announced today that it has become a Gold level partner in the HP Exstream Partner Program (NYSE: HP) and has completed the HP Exstream technical accreditation process.

“NEPS has hosted the HP Exstream solution as part our cloud CCM platform for a number of years,” said Denise Miano, President, CTO, and Co-founder of NEPS. “Many of our Insurance, Financial Services, and Healthcare clients leverage HP Exstream functionality to deliver critical communications to their customers.”

Ms. Miano continued, “We are very pleased to achieve gold level partnership and receive technical accreditation from HP Exstream because it ensures that our clients and prospects will benefit from the enhanced level of business and technical cooperation between HP and NEPS.”

“As one of the few accredited HP Exstream partners in North America,” stated Ms. Miano, “our customers can be assured that NEPS has deep and practical knowledge about how best to deploy HP Exstream on their behalf, that we have the technical depth to support their HP Exstream based applications, and that NEPS will train them in best practices to get optimal results from their HP Exstream deployment.”

About NEPS, LLC
NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete hosted, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.

Learn more by visiting www.neps.com or calling (866) 636-NEPS.

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