Orchestrating Information for Relevant, Personalized Delivery

News

January 29, 2014

NEPS, LLC Achieves Gold Level in HP Exstream Partner Program, Receives HP Exstream Technical Accreditation

SALEM, NH, JANUARY 27, 2014 – NEPS, a leading provider of cloud based customer communications management solutions and technologies, announced today that it has become a Gold level partner in the HP Exstream Partner Program (NYSE: HP) and has completed the HP Exstream technical accreditation process.

“NEPS has hosted the HP Exstream solution as part our cloud CCM platform for a number of years,” said Denise Miano, President, CTO, and Co-founder of NEPS. “Many of our Insurance, Financial Services, and Healthcare clients leverage HP Exstream functionality to deliver critical communications to their customers.”

Ms. Miano continued, “We are very pleased to achieve gold level partnership and receive technical accreditation from HP Exstream because it ensures that our clients and prospects will benefit from the enhanced level of business and technical cooperation between HP and NEPS.”

“As one of the few accredited HP Exstream partners in North America,” stated Ms. Miano, “our customers can be assured that NEPS has deep and practical knowledge about how best to deploy HP Exstream on their behalf, that we have the technical depth to support their HP Exstream based applications, and that NEPS will train them in best practices to get optimal results from their HP Exstream deployment.”

About NEPS, LLC
NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete hosted, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.

Learn more by visiting www.neps.com or calling (866) 636-NEPS.

###

November 25, 2013

Xplor- USA Elects 2013-2014 Board of Directors, NEPS’ Scott Baker selected as President

Xplor-USA was recently formed as a result of the restructuring of the existing chapters and regions of Xplor within the United States. As part of the re-organization candidates were nominated to serve as officers. Balloting has been completed, and elected to the newly formed Xplor-USA Board are:

“This is an exciting time for the new Xplor-USA region, and the board has been working hard to develop a compelling programming plan that is focused on meeting the expectations of the end user community that forms the core of Xplor,” stated Scott Baker. “Relevancy and immediacy are two very real objectives of the board, and we will leverage social media platforms and virtual channels to help us facilitate the types of interactions that the members will prefer.”

For more information on Xplor, visit www.xplor.org. If you are interested in joining or volunteering with Xplor-USA, please contact chad@xplor.org.

November 4, 2013

Robert Linsky to present at HP’s Worldwide Sales Kickoff Conference

Robert Linsky, Director of Information Design at NEPS, LLC, has been invited to bring his expertise and LUNA methodology (Locate/UNderstand/Act)> for design of information for clear communications, to the HP Exstream Worldwide Presales teams. Robert will demonstrate the importance of clear communications across all channels with a focus on email notifications. The session will take place In Orlando, Florida on November 13, 2013 at the HP Worldwide Sales Kickoff Conference.

October 9, 2013

AirSpring Software Announces Product Launch and Signing of New Customer

Released by airSpring – October 7, 2013

AirSpring Software, LLC announces the launch of its enterprise product, and the signing of NEPS, LLC as its first customer and partner. The airSpring software platform is a pure, browser-based solution that enables companies to rapidly design and personalize mobile, Web, and print communications. These communications may be delivered automatically to any device using the airSpring Software platform. The unique browser-based solution eliminates the cost of distributing software to business associates, partners and customers, and ensures joint collaboration among users.

NEPS, LLC, which specializes in delivering and hosting end-to-end cloud based customer communications management solutions for its customers in financial services, insurance and healthcare…Read the full Press Release

September 4, 2013

Madison Advisors’ Cloud Impact on CCM Offerings Study

Madison Advisors' Cloud Impact on CCM Offerings Study

Madison Advisors has recently completed a study of cloud delivery strategies in the Customer Communications Management (CCM) marketplace. Madison Advisors assessed overall cloud delivery market trends, as well as the strategies, solutions and core capabilities for cloud-based delivery among eight participant companies in the CCM solutions delivery market.

Click here to download the report.

August 26, 2013

Robert Linsky presents for HP Webinar: Effective design of information for clear customer communications

Customer communications are about more than delivering basic information, they also require effective information design to get them read and understood.

Join us on Thursday, August 29th as Robert Linsky, an expert in information design, discusses best practices and a repeatable process for creating clear customer communications. Robert will share examples of both “good” and “bad” communications and offer suggestions on how they could be done better. In advance of the webinar, you are invited to submit “before” or “after” samples that you’d like to discuss during the webinar.


Date: Thursday, August 29th
Duration: 60 minutes
Presenter: Robert Linsky

Register today to attend!


April 19, 2013

NEPS Sees Document Strategy Forum as Key Opportunity to Reach Industry Thought Leaders

SALEM, NH April 18, 2013. NEPS, a leading provider of innovative, comprehensive cloud-based Customer Communications Management (CCM) technologies, is looking forward to attending the Document Strategy Forum being held April 29–May 1 in Greenwich, Connecticut.

The Document Strategy Forum offers attendees fresh insights into document strategies, technology, and enhancing customer engagement. “These areas are all of vital importance to executives responsible for ensuring that customer communications are produced accurately, consistently, efficiently, and reliably,” said Scott Baker, NEPS Vice President for Channels and Strategy. “This conference is venue for us to learn and also to show how our technologies can transform document production operations.”

“The Document Strategy Forum is an ideal opportunity to talk with C-level executives in finance, insurance and healthcare about the document processing challenges they face everyday,” said Denise Miano, NEPS President, co-founder, and Chief Technical Officer. “It lets us gain a deeper understanding of their needs and how they are thinking about the future of document processing.”


About NEPS

– NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete cloud based, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.

April 17, 2013

NEPS NSite Platform Honored as Xplor Technology of the Year

SALEM, NH April 17, 2013. NEPS, a leading provider of innovative, comprehensive document process outsourcing and management technologies is proud to receive the Xplor Technology of the Year Award from Xplor International in recognition of its entire hosted Customer Communications Management (CCM) platform.

The award, which is based on the submissions of industry professionals, honors individuals, companies or organizations that have conceived and developed an original concept leading to a significant advancement in the industry.

“NEPS has always been at the forefront of document processing technology with consistently innovative ideas and approaches,” said Skip Henk, Xplor President. “Now, in recognition of the rich capabilities NSite and its architecture offers our industry, it is a real honor to present this award to NEPS.”

Technology of the Year

NEPS’ unique approach combines its proprietary NSite architecture and deep integration capabilities with industry-leading, state-of-the-art software from several partners to provide a versatile end-to-end private-cloud platform for multi-channel document production and distribution. This hosted strategy lets customers in NEPS’ primary markets of financial services, insurance and healthcare use a variety of tools to create and deliver relevant, engaging and compliant customer communications via print and electronic media in a highly secure, reliable environment.

In developing each customer solution, NEPS works to define clients’ challenges and determine which of products best fit their needs. Then the NEPS team merges the requisite technologies under the umbrella of NSite to create a scalable platform for multi-channel document production. The synergy of NSite, NEPS’ deep technical expertise, and proven software creates a powerful overarching structure for addressing real-world CCM requirements quickly, reliably and cost-effectively.

“It is a terrific honor to receive the Xplor Technology of the Year Award because it reflects the recognition of those truly understand the needs of our industry,” said Denise Miano, NEPS President, co-founder and CTO. “Most importantly, it’s a reflection of our team here at NEPS, many of whom have been with us for many years, continually focused on the goal of creating and delivering a world-class experience for our customers.”

April 11, 2013

Scott Baker Joins NEPS as Vice President for Strategy and Channels

SALEM, NH April 11, 2013. NEPS, a provider of comprehensive hosted Customer Communications Management (CCM) technologies, is pleased to welcome Scott Baker as Vice President for Strategy and Channels. NEPS develops, integrates, and delivers document process applications and services for financial services, insurance and healthcare industries.

Mr. Baker brings over 25 years of experience to NEPS, where he will be responsible for channel relationships, corporate strategy, and leading NEPS’ marketing activities.

“We are very excited to have Scott join us here at NEPS,” said Denise Miano, President, CTO, and co-founder. “His deep understanding of our industry and its needs, combined with his expertise in strategic thinking and developing strong channel relationships make him a great asset to our management team.”

Before joining NEPS, Baker served as VP Worldwide Channels at GMC Software AG, responsible for developing and managing their global partnerships. Prior his tenure at GMC, Baker created successful global partner organizations at Alysis Technologies, Datawatch Corporation, and Insci Corp. He has presented at the Lyra Symposium, Xplor, AIIM, Gartner IT Expo, industry workshops and customer events, and has authored technology articles for various trade publications.

“Over the years I’ve watched NEPS expand the depth and breadth of its offerings. But it has always been a well-kept secret,” said Mr. Baker. “Right now, with the industry beginning the shift to cloud-based technologies, NEPS is poised to help a wide range of customers make an exponential leap in customer communications. I’m looking forward to helping NEPS deliver the forward-looking capabilities companies need today.”


About NEPS
NEPS, LLC is recognized as an innovative leader in the in the document process outsourcing (DPO) industry, developing, integrating, and delivering hosted Customer Communications Management (CCM) technologies and services. NEPS provides a complete hosted, end-to-end CCM technology platform that empowers customers to create and deliver relevant, engaging and compliant communications.

April 8, 2013

Stone-Cold Communication: Are You Speaking a Common Language?

Originally published by DOCUMENT. By David Martina.

The Rosetta Stone is iconic in the study of ancient Egypt. Champollion’s translation of the Egyptian hieroglyphics by discovering their patterned similarities with the better-known Greek and Demotic language texts on the stone opened new doors of study. Yet, for all the historical significance and abundant knowledge made available by the work of Champollion and others, I think there is an important and relevant application to modern marketing in the multimedia age.
Read More