Orchestrating Information for Relevant, Personalized Delivery

Rightsourcing

Today’s financial services, healthcare and insurance organizations are faced with the challenge of doing more with less. At the same time, they must consider investments in new technologies to replace aging legacy systems. While these two challenges appear on the surface to be mutually exclusive, in actual fact, they are not.

Today you can choose the optimal solution for your processes, environments and budget.

Rightsourcing means finding the balance and best fit between utilizing in-house resources and external resources. NEPS’ rightsourcing model removes the traditional barriers and gives you the fastest, most efficient and cost-effective approach to modernizing your customer communications platform.

Rightsourcing – it’s all about Choice and Control

Businessman
Choice

The choices are many:

  • Insourcing — keep the entire function in-house, including systems and staff, buy, lease
  • Outsourcing — migrate to a hosted services model, on-site contracted services, or off-site document services
  • Rightsourcing — choose the right combination, driven by what makes the most sense for your business, not a one-size-fits-all approach

NEPS Rightsourcing model and Technology Suite represents the most flexible and efficient approach to meeting business communication document requirements. Utilize our Industry and Technology expertise to support your in-sourced process. Or create your own hybrid by combining a flexible Software-as-a-Service environment with our document management expertise.

Rightsourcing also means that you can start out with one model, then move to another with NEPS’ exclusive Build/Operate/Transfer option. Start on our platform and take it back to yours when you are ready. With this model, we build, fully test, deploy and host a customized customer communications platform that leverages best-fit technologies. When and if you desire to bring this solution back in-house, we will help you to make that transfer quickly and efficiently.

In addition, you can choose to use our premium network of print, mail and fulfillment service providers, leverage your own base of vendors, or produce work in-house. We also offer a full range of cross-media options that allow you to communicate with your customers with the right information at the right time and in the right medium for the most effective results.

Control

Our flexible and scalable model means you can choose to leverage our solutions while maintaining complete in-house control and visibility into your intellectual property, content, processes and business rules. Intuitive dashboards place control of messaging in the hands of marketing professionals while reducing demands on overburdened IT departments.

Throughout the process, you retain control and full visibility into the operations yet benefit from rapid time to market. In addition, you can choose to use our premium network of print, mail and fulfillment service providers, leverage your own base of vendors, or produce work in-house. We also offer a full range of cross-media options that allow you to communicate with your customers with the right information at the right time and in the right medium for the most effective results.

The result? Relevant, timely customer communications that drive customer retention and revenue growth while reducing the overall cost of customer communications.

Rightsourcing – the Right Approach – FOR YOU

Many Fortune 500 financial services and insurance companies have turned to NEPS to address their document process challenges. We never take the one-size-fits-all approach. We analyze your business needs and collaborate with you to create a customized solution that can revolutionize management of your customer communications. Whether you choose outsourcing, insourcing or a blend of the two, NEPS stands ready to deliver a platform that will provide your organization with optimum customer communications price/performance.