Orchestrating Information for Relevant, Personalized Delivery


NEPS Enters the Legal Cannabis Labeling Market with GreenSun

Salem, NH – NEPS, a leading technology solutions provider, announces the release of GreenSun, a suite of software tools designed to enhance and simplify lab, plant and product labeling for the Medical and Recreational Cannabis industry. Grow operations, labs and dispensaries can now produce high quality, dynamic color labels on demand with GreenSun. Leveraging barcode and RFID technology, GreenSun provides compliance and control throughout the process lifecycle. Tracking and auditing is simplified from plants to patients, enabling boundary control and chain of custody handling for sensitive materials and processing areas. GreenSun includes a robust downtime module as well, providing protection against catastrophic or planned service outages by enabling real-time, dynamic label output, even in complete blackout conditions.

GreenSun is the latest addition to NEPS’ industry-leading Health e-Connect product family. NEPS has over 25 years of experience in providing labeling solutions for healthcare, and medicinal cannabis labeling is a logical extension of the Health e-Connect family. Bob Wickham, General Manager of Health eConnect stated, “We’ve taken the labeling best practices that we’ve developed and installed in hundreds of health care facilities nationwide and applied it to this newly emerging branch of health care.”

Highly flexible, GreenSun can be integrated with any data source, including any Point-of-Sale (POS) or Enterprise Resource Planning (ERP) system, or can be used independently to create dynamic color labels at the point of need. GreenSun is available in both hosted and onsite models.

With GreenSun, clients will enjoy:

About NEPS

NEPS has been a leader in the Customer Communication Management (CCM) industry since its inception in 1988. Founded on the principle of enabling clients to harness the full power of their enterprise customer data, NEPS offers a robust suite of technology solutions and services. These solutions range from the award winning NSite technology platform (Solution as a Service) to distributed point of need solutions for specific applications. Clients seek the expertise of NEPS to optimize their customer communications, and to improve operating results. NEPS serves all markets, with specialized expertise in the insurance, financial services and healthcare industries.

Moving from Forms to Applications: The Digital Transformation of Forms Processes [WEBINAR]

On May 3, NEPS hosted an informational webinar for Xplor. Andy Feest presented an overview of how an “adaptive interview” process can effectively replace outdated paper-based and fillable PDF processes for your customers. The results can be dramatic in all areas- customer experience, quality of captured data, reduced timeframes and overall efficiency.

Watch the webinar, and contact us today to learn more!

Document Strategy Forum ’17


Document Strategy Forum ’17 was held May 1-3 in downtown Chicago. This year’s theme was “Manage Next-Gen Information to Bridge the Customer-First Enterprise”.

NEPS has actively participated in this CCM focused conference for many years, both as an exhibitor and session speaker. This year, Mary Hegarty, General Manager of our Customer Communications group, led a very well received session on Information Design, entitled “Cloth, Paper or Electronic- Clear Communications Is the End Game for Everything, including Forms”.

Contact us for your own personal presentation, and make plans to attend DSF in Boston May 21-23, 2018!

Xploration 17 – NEPS is Platinum Sponsor

Once again, NEPS is a proud Platinum Sponsor of this year’s Xploration 17 event, to be held March 28-30 at the Caribe Royale in Orlando, FL. Xploration 17 features more than 55 educational sessions on many aspects of customer communications. In addition to sponsoring this year’s opening reception, NEPS will be speaking on a variety of subjects, and will be exhibiting throughout the show.

The NEPS team will be presenting in many educational sessions throughout the event. Mary Hegarty General Manager, will be speaking on Information Redesign. George Webb, Chief Technology Officer, will be hosting Data Security Jeopardy. Eric Baumgartner, Chief Sales Officer, will be presenting an overview of NEPS during a Solution Snapshot.

NEPS will be holding a raffle for visitors to our booth. The prize is a new Drone! This is symbolic of our theme this year, of breaking through the glass ceiling with NSite, our award winning CCM Technology Platform!

Our specific events at this year’s Xploration 17 are below:

Tuesday March 28th

10:21 AM – Solution Snapshot by NEPS (Curacao 4)
w/ Eric Baumgartner

1:30 PM – Information Redesign: The Gateway to the Customer Experience (Curacao 4)
w/ Mary Hegarty, Mark DeCollibus

Wednesday March 29th

5:30 PM – Xploration 17 Opening Ceremony hosted by NEPS

8:30 AM – Data Security Jeopardy
w/ George Webb

Speed, Precision, and Cost: How Hosted CCM Platforms Fit into the Strategy [WEBINAR]

Mark your calendars now! Next week, NEPS will be participating in a webinar sponsored by Document Strategy, specifically on the topic of Hosted CCM platforms. NEPS’ own Denise Miano, founder and president, will be sharing her thoughts and expertise on the subject, including such critical areas as control, insight, and the delivery of content in the channel of your customer’s choice. We encourage you to join for what promises to be a fun and educational session!

The event is scheduled on Tuesday November 15 at 2PM EST — Reserve your spot today!

Xploration ’16

NEPS is happy to announce that once again, we will be exhibiting at the annual Xploration conference in Orlando, Florida on April 5. Xploration16’s theme is customer communication for print, digital, mobile, and social. The conference will feature more than 55 educational sessions on customer communications. Read More…

NEPS at HP Engage 2015

HP Engage Banner

NEPS is pleased to be a part of HP Engage 2015 from November 8 – 10 in San Diego, CA. As a Platinum Sponsor for the event, NEPS will be front and center talking about our Secure Private Cloud offering featuring HP Exstream and our award winning LUNA design practice. NEPS will also be sponsoring the Genius Lab and Cocktail Reception, as well as participating in joint presentations with HP.
Read More…

Robert Linsky at PLAIN 2015

Robert Linsky, director of information design at NEPS, will be giving two presentations at the upcoming PLAIN conference in Dublin, Ireland, September 17-20, 2015. Robert is a board member of PLAIN (the Plain Language Association International) and co-chairs the PLAIN2015 conference.


Goldfish, Clear Communications and LUNAtics? is the title of the presentation about clear communications using the LUNATM (Locate/UNderstand/ActTM) methodology developed by Robert Linsky.

What do goldfish have to do with clear communications?
LUNA is the methodology for designing information to ensure clear communications. Using examples, Robert will demonstrate how Locate/Understand/Act is an effective process to create clear communications. LUNA incorporates the best practices and principles information design, plain language, typography, graphic design, analysis, psychology, stakeholders and usability testing. Learn why communications fail if they do not meet ALL three requirements of LUNA and why he is a LUNAtic!

Getting the right people around the right table: ensuring success in a clear communications project is the title of the presentation organizing a clear communications project given by Robert Linsky and Karel van der Waarde.

One of the major activities of any clear communications project is to contact and involve all relevant stakeholders. This requires support from senior management, the cooperation of different departments (all those that touch the document), and direct contacts with people (both internal and external) who are likely to use the finished documents. In practice, this activity always requires more effort then expected, because the list of stakeholders can only be formed at the start of a project. To make matters even more complex, any project will modify and adjust the frames and assumptions of several stakeholders. Dealing with this requires specific knowledge and skills.

To learn more about the PLAIN 2015 Conference, you can visit the website at plain2015.ie

DOCUMENT Strategy Forum ’15

Document Strategy Forum '15

May 12-14 at the Hyatt Regency in Greenwich, CT
NEPS is excited to be exhibiting at the Document Strategy Forum ‘15, a premier conference for executives involved in Enterprise Communications Management and content. The Forum’s tagline: “There’s a Paradigm Shift Taking Place… Is Your CCM and ECM Strategy Ready” is both timely and appropriate. As these technologies move to the cloud, significant business benefits can be achieved – incredibly flexible tools allowing business users to change content, the virtual elimination of IT capital, total visibility into the communications workflow, and the de-coupling of technology from print service providers.

We are looking forward to meeting with clients, prospects and customers to discuss trends in ECM, and how our award winning Information Design and Cloud hosting services can solve their most vexing challenges.

To register for the event, visit www.expotracshows.com/dsf/2015

CS Week 39 Recap

CS Week 39

NEPS attended CSWeek 2015, the premier annual conference event for the utility industry in North America. Over 1,600 attendees included managers and executives at investor owned utilities, cooperatives, municipalities and government entities. Over 60 workshops were well attended, and Inlet Digital, a NEPS technology partner, exhibited.

The “CS” in CS Week stands for Customer Service; a significant amount of the conference focused on how to better service the consumer. This is where NEPS comes in – the one document that the consumer is sure to open and read each month is the utility bill. In multiple one-on-one sessions, NEPS demonstrated how, by using NEPS redesign methodologies, a utility can significantly improve customer satisfaction, reduce call center activity, and increase revenue through the use of ‘white space’ on the bill. Utlities can also ‘replatform’ from archaic tools and processes to a 21st century secure hosted platform, giving them the ability to communicate with the consumer in the manner in which they desire. The NEPS platform also provides utility staff with command, control and visibility of the flow of data and consumer messaging – allowing non-IT staff to manage production and content.