Simplifying the complex.
Your CCM platform for:
- statements & confirms
- letters & correspondence
- policies & welcome kits
- bills & invoices
- forms & applications
- explanations of benefits
NSite®: Our award-winning CCM platform
Accelerate implementation of digital alternatives to printed communications.
Create batch, on-demand and interactive communications for any need.
Make changes, proof and approve communications – both digital and printed – in real time.
Work smarter with built-in business rules, roles and preference management
Enjoy 1:1 communication tracking and robust SLA management metrics.
Access NSite through a secure hosted model or deploy it behind your firewall.
The Neps Difference: Device Agnostic Execution
The NSite platform empowers you to synchronize all customer-facing communications:
Any provider. Any channel.
Clear™ Communications Practice: Our award-winning information design service.
Optimize your message sequence, placement, phrasing, fonts, styles and more.
Use plain language to improve readability and eliminate redundancies.
Template & Content Rationalization
Drive efficiencies by consolidating templates and optimizing content.
Synchronize your print and digital output to deliver a consistent customer experience.
Control your content and accelerate delivery through our user-friendly interface.
The Neps Difference: Our Proprietary LUNA™ Philosophy
The Clear Communications Practice ensures your messages are understandable, effective and elicit the right call to action:
Any industry. Any customer. Any message.
Serving communications-intensive industries for more than 30 years.
Since 1988, Neps has helped clients in a variety of industries to deliver personalized, effective and compliant communications. Our deep subject matter expertise and regulatory knowledge enable us to recommend best practices that enhance the customer experience.
- Account statements
- Correspondence and confirms
- Loan applications
- Welcome kits
- Annual Notice of Change (ANOC)
- Bills and statements
- Evidence of Coverage (EOC)
- Explanation of Benefits (EOB)
- Claims documentation
- Enrollment kits
- Policies and contracts
- Proposals and correspondence
- Application kits
- Closing packages
- Escrow statements
- Year-end tax statements
- 401(k) plan summaries
- Regulatory disclosures
- Transactional correspondence
- Year-end tax statements
- Confirmation letters
- Contracts and disclosures
- Monthly statements
- Welcome kits
See what others have to say.
Great page composition and mail production technology in place. We love all of the self-service capabilities.
-Director of Vendor Management
Our reps really know us. They are truthful and open to dialogue. They try their best to accommodate our needs and make great recommendations.
-Assistant Manager, Financial Services
Our Account Reps are great, the communication is superb, and our communications go out on time.
-Team Lead of Servicing IT, Financial Services
Our account manager and programmers know our products inside and out and are able to provide recommendations for each task.
-AVP of Mortgage Servicing, Financial Services
Quick responses, clear communication, easy transfer of data process. Neps is just easy to work with.
-Application Systems Analyst, Healthcare
More effective customer communications in just 90 days.
Pilot2Production - available only from Neps- is a quick, low-cost way to elevate your customer communications in four simple steps.
1. Analysis & Content Inventory
We look for similar and duplicate content to consolidate your messages into a standard template.
2. Template Creation & Data Mapping
Neps creates a data-driven content display with built-in data rules, resulting in an easy-to-read layout template.
3. Platform Configuration
We then configure the NSite platform to track, manage and deploy composition of print-ready PDF outputs for production.
Your self-service CCM platform is ready! Start delivering clear, consistent and effective customer communications on demand.