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Clear™ Communications Practice

Create a better CX by simplifying your message

The effectiveness of any communication hinges on clarity:

  • The sequencing and placement of messages on a page
  • The simplicity of the words and phrases used
  • The sizes and styles of fonts chosen — and much more

Clear™ is a professional service from Neps that creates positive customer experiences and maximizes your ROI with every letter, statement, email, or text delivered.

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Award Winning Results

Few companies are equipped to critique their own communications. Internal IT teams focus on data accuracy, not message clarity. Graphic designers focus on visual aesthetics, not communication effectiveness.

Clear™ is not a graphic design service. Instead, we analyze the information being communicated, how it is presented on the page, and the language used.

The goal is to ensure that each communication is:

  • Clear
  • Written in plain language
  • Well designed
  • Accessible to all
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The results speak for themselves

Communications designed by our Clear™ Team have received more than 100 DALBAR awards in recognition of their clarity, usability, and effectiveness.

The Difference Is Clear™

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Experience

Document all of the content elements being utilized for your pilot.

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Efficiency

Recieve a data-driven template optimized for your message and audience.

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ROI

Tie your chosen data source to the template using precise display rules.

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Retention

Gain hands-on exposure to our award-winning CCM platform.

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Brand

Enjoy all of the training and tools you’ll need for success.

How It Works

The Clear™ Communications Practice is based on Neps' proven and proprietary LUNA™ Philosophy

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Locate

Customers should be able to locate important information quickly and easily.

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Understand

Then, customers should clearly understand the information presented.

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Act

Finally, customers should be able to act on the information located and understood.

Where to Start

Neps makes it easy to be clear. It’s flexible, scalable, and can be applied to any customer communication that uses variable data:

  • Bills, statements, and invoices
  • Explanations of benefits
  • Forms, applications, and letters
  • Policies and welcome kits

See for yourself how the Clear™ Communications Practice makes business communications more effective.