The final product of a good CCM program is usually a few pages of black text printed on white paper, folded and inserted into a standard-size window envelope. On a surface level, it doesn’t seem that complicated.
However, the people who work with CCM programs know that couldn’t be further from the truth. Mixing government policies, incorporating variable content full of PII and PHI data, and keeping up with unending change management and lightning speed turn-times makes this, to put it simply, complicated work.
These complications would be easier to understand if there was a common language within the CCM industry—and there is one, of course. But a few twists can add a layer of unnecessary confusion to a CCM discussion.
We’ll identify some areas of confusion and offer clarity, so we can help you better navigate the CCM buzzword bingo and make your work life a little easier.