The communications industry finds itself in very interesting times.
We are, in essence, staring down the barrel of another Industrial Revolution.
Although consumers see transactional communications every day,few people understand the processes...
Customer Communication Management, often referred to as CCM, is the industry behind the curtains of...
The final product of a good CCM program is usually a few pages of black text printed on white...
What are the key software solutions for CCM production?
It wasn’t long ago that invoices, statements, and letters were exclusively print based, using...
The cost of managing an enterprise CCM program can be difficult to universally estimate, as it...
The past fifteen years have shaped the modern CCM industry as we know it, due in large part to the...
Customer Service ModelsWith the right platform, clients no longer need to wait for or depend upon...
