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    The Value of Keeping Pace: The Rise of Customer Expectations and the Future of Digital Communications

    The communications industry finds itself in very interesting times.

    The Workforce Evolutionaries: Finding a Place for AI in Our Communications

    We are, in essence, staring down the barrel of another Industrial Revolution.

    What is Customer Communication Management?

    Although consumers see transactional communications every day,few people understand the processes...

    What Is a Customer Communication Management Platform?

    Customer Communication Management, often referred to as CCM, is the industry behind the curtains of...

    What Is Transactional Communication? Navigating the Word Soup of CCM

    The final product of a good CCM program is usually a few pages of black text printed on white...

    Customer Communication Management Software Overview

    What are the key software solutions for CCM production?

    Customer Communication Management (CCM) Technology

    It wasn’t long ago that invoices, statements, and letters were exclusively print based, using...

    The Cost of Customer Communication Management

    The cost of managing an enterprise CCM program can be difficult to universally estimate, as it...

    Customer Communication Management Trends

    The past fifteen years have shaped the modern CCM industry as we know it, due in large part to the...

    CCM Customer Service

    Customer Service ModelsWith the right platform, clients no longer need to wait for or depend upon...

    Enhance Your Customer Communications Strategy