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    Clear™ Communications Practice

    Create a better CX by simplifying your message

    The effectiveness of any communication hinges on clarity:

    • The sequencing and placement of messages on a page
    • The simplicity of the words and phrases used
    • The sizes and styles of fonts chosen — and much more

    Clear™ is a professional service from Neps that creates positive customer experiences and maximizes your ROI with every letter, statement, email, or text delivered.


    Award-Winning Results

    Few companies are equipped to critique their own communications. Internal IT teams focus on data accuracy, not message clarity. Graphic designers focus on visual aesthetics, not communication effectiveness.

    Clear™ is not a graphic design service. Instead, we analyze the information being communicated, how it is presented on the page, and the language used.

    The goal is to ensure that each communication is:

    • Clear
    • Written in plain language
    • Well-designed
    • Accessible to all

    The results speak for themselves

    Communications designed by our Clear™ team have received more than 100 DALBAR awards in recognition of their clarity, usability, and effectiveness.

    The Difference Is Clear™



    Document all of the content elements being utilized for your communications.



    Receive a data-driven template optimized for your message and audience.



    Tie your chosen data source to the template using precise display rules.



    Gain hands-on exposure to our award-winning CCM platform.



    Enjoy all of the training and tools you’ll need for success.

    How It Works

    The Clear™ Communications Practice is based on Neps' proven and proprietary philosophy



    Customers should be able to locate important information quickly and easily.



    Then, customers should be able to clearly understand the information presented.



    Finally, customers should be able to act on the information located and understood.

    Clear™ Optimize

    Reduce costs and time associated with managing redundant versions of communications.

    Neps’ latest advancement in content rationalization services:

    AI-Driven Technology
    Analyze document library for inefficiencies and identify where content can be consolidated.

    Streamlined Templates 
    Use a single common template with variable fields to produce output more efficiently.

    Global Changes 
    Changes made to shared content apply consistently to all associated documents.

    Integrated Approach 
    Apply the overall Clear™ strategy to improve user experience and document management.

    Where to Start

    Neps makes it easy to be clear. It’s flexible, scalable, and can be applied to any customer communication that uses variable data:

    • Bills, statements, and invoices
    • Explanations of benefits
    • Forms, applications, and letters
    • Policies and welcome kits

    See for yourself how the Clear™ Communications Practice makes business communications more effective.